Order Terms and Conditions
Please read these terms and conditions carefully before requesting a Product. If you need any assistance, please contact us using the link available at www.stellamccartneyfoundation.org (the “Website").
1. The Product
1.1 The Product is only available to consumers. If you are not a consumer, please do not request a Product.
1.2 We have only limited numbers of the Product available in each size and therefore request that you limit your request to only one Product. Please be aware that if you request more than one Product or send repeated requests for a Product, your request may not be processed.
1.3 All requests for Products are at our discretion and we are not obliged to provide any Products or respond to any request for Products.
1.4 The main characteristics of the Product is shown on the Website. The Product as depicted on the Website may not exactly correspond to the real garment in terms of image and colours.
2. How to request a Product
2.1 To request a Product, please complete the request form accessible through the Website and submit it electronically. Please check the completed form carefully as you are responsible for any input errors.
2.2 Your request for a Product will be processed manually so please be patient. We aim to process your order within 30 days, although it may take a little longer depending on demand.
2.3 If the Product you request is no longer available at the time we process the request, or if we do not process your request for any reason, we will inform you by email using the contact details provided by you in the request form. We aim to let you know within 30 days of receiving your request.
3.1 We ship all Products by post or courier to the address provided on your request form. Please note that shipments may require signature upon receipt.
3.2 Orders to addresses to which we cannot ship to (including orders to sanctioned countries), will be automatically cancelled.
4.1 If you wish to return the Product, please send it to The Stella McCartney Foundation c/o 3 Olaf Street, London W11 4BE. You are responsible for all postage costs.
4.2 Products cannot be returned to a Stella McCartney store.
5.1 These terms and conditions do not affect your statutory rights.
5.3 These terms and conditions are governed by English law. Any disputes shall be exclusively submitted to the courts of England and Wales.
5.4 We have the right to amend or update these terms and conditions at any time. Any changes to the terms and conditions shall take effect from the date of publication on the Website.